Rental Terms & Policies

Thank you so much for putting your trust in PEAK Event Services. We are thrilled to be your partner in bringing this vision to life. Our sales and operations teams are focused on creating a successful fulfillment and logistics roadmap to be your trusted partner every day. To make this magic happen here are a few things to be aware of as we work together:

General Equipment Terms & Policies

**Please note Reserve Furniture and Tenting Terms & Policies listed out in separate sections below

ORDER CONFIRMATION

Your “quote” is considered a proposal only and does not hold inventory. A member of our team will confirm the details of your quote with you, including selection, quantities, address, on site contact, billing contact, rain plan, delivery date, event date and pick up date. Quotes will expire after 30 days of creation. To reserve inventory, a 35% deposit (unless an annual terms agreement is in place) and a signed rental agreement (“Order”) must be received. The remaining balance is due 7 days prior to the scheduled delivery date. Our standard rental period is 1 day. We may extend the rental window if needed; all items would be charged a minimum of 1.5x the standard rental amount depending on the number of days needed.

DEPOSIT/PAYMENTS

A 35% deposit is required to reserve items. This deposit is non-refundable 60 days prior to the event. Final payment is due 7 days prior to delivery date, unless Customer has established payment terms contract with PEAK Event Services based on their business volume. We accept the following forms of payment: any major credit card or check/ACH. If paying by check, it must be received 1 week prior to delivery date. If additional charges are accrued due to order updates after final payment has been made, the new balance must be paid in full prior to delivery date. All specialty and custom orders require a non-refundable deposit and order needs to be paid in full prior to event. Final counts on specialty and custom orders must be submitted at least 14 days before delivery. If overpayment is made this will be credited back to the last form of payment once the delivery has been completed. Please allow 3-7 business days.

ORDERS/ORDER UPDATES:

Orders must be placed by 12pm for delivery the following day or additional rush fees will apply. Equipment added to your order for the same day, after business hours for the following day, or after delivery will be subject to additional emergency fees and will be placed on a secondary order. A credit will not be issued for any items that were unused or items turned away upon delivery.

ORDER EDITS:

We understand the nature of event details changing last-minute. To help us best prepare your order, we ask that no removals or date changes be made less than 2 days before your shipping date. Additional items may be added before shipping if inventory is available but will require a secondary order so the fulfillment team can reduce possible errors to our routes. Orders are routed, fulfilled, wrapped, staged, loaded and secured on trucks a minimum of 6am the day before delivery making removals impossible.

MINIMUM SPEND/DELIVERY/PICKUP & OTHER SERVICES:

There is a minimum order total that must be reached (excluding delivery charge) to receive delivery & pick-up of your order (*Minimums not applicable to Clients with approved net terms). Delivery & Pick-Up charge is quoted as a round-trip fee. Delivery/Pick-Up Charges are based on time and location of the delivery. Orders placed by individuals not connected to a venue, hotel, or job site must confirm drop off and pick up timing with their onsite event specialist. Normal Delivery Hours are 6:00 AM – 6:00 PM shortening these windows is always a higher fee as it complicates the routing of our fleet of trucks. Delivery & Pick-Up outside of our normal hours will incur additional charges such as Firm Time, Late Night or Holiday. A minimum of a 8 hour window peak season and 4 hour window off season is required to avoid additional charges.

Off Season (January-April and November-December) Order Minimum: $500
Peak Season (May-October) Order Minimum: $750
Long Distance & Islands: Minimums vary based on mileage and truck logistics

Last Minute, Emergency and Specific Timing Rates:
Last Minute Order Additional Fee (Same Day/Next Business Day): $200
Specific/Firm Delivery Time: $250
Under 4 Hour Window (Off Season): $150
Delivery or pick up between 6:01pm- 8:59pm: $200
Delivery or pick up between 9:00pm- 10:59pm: $350
Delivery or pick up between 11:00pm- 4:59am: $500
Holiday Specific Delivery or Pick Up (Including: New Years, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas): $500

Delivery locations must be within 100 feet of the accessible truck or additional labor fees will apply. It is the responsibility of the renter (Client) to inform Peak Event Services of potential delivery obstacles, such as driveways not accessible by a truck, narrow doorways, stairs or small elevators. Peak Event Services will not be responsible if equipment cannot be loaded onto a location due to obstacles.

All equipment must be returned to the place of delivery or additional labor fees will apply. If rental equipment cannot be located on-site, additional pickup fees will apply to send a secondary crew out for retrieval. Many of our Clients designate a rental location clearly separated out by vendor on site for pick up to ensure our drivers locate all items. When multiple vendors are on site it is Clients responsibility to clearly break equipment out for recovery since items may be similar among vendors contracted for the job.

For deliveries requiring transportation unique to our fleet, additional work equipment or excessive labor, job site charges will be calculated and entered as TBD in the Quote until site visits and logistics can be determined. Our team will meet with your production team to survey if the site is challenging (upstairs, excessive walk, accessibility, safety issues, etc.). These scenarios always require additional labor and prior planning. Last minute changes to the delivery plan must be approved in writing prior to shipping.

PRICING:

Order pricing is for one-day rental and do not include delivery, tax, damage waiver fee, sanitation. Setup and/or break-down charges are quoted separately. To reduce these costs Customers are also welcome to pick up at our locations in Woburn, MA, Stoughton, MA, and Middletown, RI. Please discuss with your Event Rental Consultant if items will fit in your vehicle when ordering. Extended rental charges will be incurred if items are not returned on dates contracted as we have this inventory contracted for other events.

Due to the current climate of global supply chain issues and inflation product variation and pricing are subject to change without notice. We make every effort to ensure a product’s quality and consistency throughout our product lines. However, due to model changes made by our manufacturers some products may vary slightly from what is listed in the catalog, pricelist or website. We will make every effort to offer a substitute option should this occur unexpectedly.

INSTALLATION SERVICES:

Set-up, breakdown and other related on-site services are available with advance scheduling. Labor fees are quoted based upon the scope of the project. If labor for installation is scheduled, additional fees will be added if the space is not made available for set up or breakdown at the time scheduled, floor plans are not provided or changes are made on site. Floor plans must be provided at least 3 days prior to the delivery date to avoid additional labor charges.

DAMAGE WAIVER:

The Damage Waiver covers rental items that have minor damage due to accidental breakage and wear and tear. The customer is responsible for any missing or major damages to equipment. Damage Waiver fees are dependent upon products selected and range from 6.5% to 9% by product line and are non-refundable.

Minor Damage is defined as normal expected wear and tear on PEAK rental products.

  • Accidental breakage/chips in China or Glassware (Minor breakage/chip is defined as less than 5 items in a crate or rack)
  • Reasonable/Treatable stains on linens, pipe and drape, flatware, chargers, chairs, and accessories that is remedied when processing inventory back in.
  • Reasonable/Treatable stains on furniture and custom equipment that is remedied when processing inventory back in.
  • Repairable minor damage to kitchen and catering equipment.

Major Damage leaves us in a position where we are unable to fulfill orders for Clients who have commit to our products. This is defined by the following:

  • Neglect of equipment.
    • Not using according to order instructions or manufacturer recommendations.
    • Leaving it outdoors unprotected under the elements leaving items broken, wet, muddy, sandy, or corroded due to salt air.
    • Items returned saturated with bodily fluid or makeup (vomit, blood, spray tan, etc).
    • Burn holes or wax found on equipment.
  • Unsecured items stolen from property.
  • Full crate or rack of broken China or Glassware.
  • Items ripped or torn excessively.
    • Chairs/Equipment returned with stickers or adhesive labels on them. Catering and Kitchen equipment neglectfully used and unrepairable. As well as intentionally removed electrical or hot-wired electrical on kitchen or cooking equipment.

Product that has been damaged due to client neglect or miss-use (such as burn holes, candle wax, mold, weather, excessive saturation, staining or ripping/tearing) is considered major damage and will result in a replacement charge. All equipment must be repackaged in the same condition as it was received and protected from weather at all times. China, glassware, flatware and cooking equipment must be scraped free of food and cannot have writing on it. Chairs cannot have stickers attached to it. All Linen should be placed in the provided bags and should be free of debris such as food or confetti.

TROUBLESHOOTING UPON DELIVERY:

Should you have an issue before the event begins please contact our Sales Team. PEAK Event Services has 24/7 coverage to assist with troubleshooting. Any missing or damaged items must be reported with photos before the event begins in order to best assist you.

Linen Color Families: In textile manufacturing and processing, small color variations are considered normal due to many factors such as water PH levels, material, dye, chemicals, and machinery. We do regular quality control checks to ensure that products go out in a close color family. This is not considered as an item of damage or error.

CUSTOMER PICK UP (CPU) ORDERS:

If picking up an order customer must have a van, truck or extra-large SUV as most products do not fit in a standard car (such as tables, cooking equipment and stacks of chairs). If you are unsure if the order will fit in your vehicle, please ask your Event Rental Consultant for further dimension requirements. Customer is responsible to load and secure the equipment. Customer is responsible for checking product quantities upon pick up.

Customer Pick Up locations are in Stoughton or Woburn, MA and Middletown, RI and are open Monday-Friday. The CPU location will be noted on your order. Returns are expected on the date determined on your order with all equipment prepping back in in the same condition. Items returned past this date will be charged extended use. If items are missing upon return our Missing Goods department will reach out to assess replacement costs.

CANCELLATION:

Terms: Clients with approved net terms must provide notice of cancellation 48 hours prior to the delivery date or a 50% cancellation fee is assessed. Orders canceled the day before, day of, or at the time of delivery will incur a 100% cancellation fee as we are not able to rebook this product. Items on the agreed upon order may not be refused on site.

No Terms: Orders cancelled 60 days prior to the event will forfeit the 35% deposit. For orders cancelled 30 days prior to the event, a 50% cancellation fee will incur. Orders canceled 48 hours prior to the delivery date, the day before, day of, or at the time of delivery will incur a 100% cancellation fee. Items on the agreed upon order may not be refused on site.

Cancellation Fee Schedule:
61 day and more – No Cancellation Fee
30 – 60 Days – 35% Cancellation Fee
48 Hours – 30 Days – 50% Cancellation Fee
At the Time of Delivery – 48 Hours – 100% Cancellation Fee

MISSING GOODS:

All items rented are counted both out of our warehouses and back in per contract order number. Client is responsible for ensuring all PEAK property is returned on the date and time noted in this agreement. If any equipment is deemed missing upon the operational review, our team will reach out to coordinate the recovery of the missing property. Missing/lost property unable to be located by Client may result in the client being invoiced for the lost merchandise and/or other recovery related costs.

ACCEPTANCE:

This Agreement, which includes the most recent updates provided by Client. Any changes to the Agreement must be mutually agreed to by the parties in writing and will automatically incorporate these Terms and Conditions. Client has verified all quantities and details and has read, understands, and accepts all the terms and conditions of this Agreement.

 

Reserve Terms & Policies

 

ORDER CONFIRMATION:

Your “quote” is considered a proposal only and does not hold inventory. A member of our team will confirm the details of your quote with you, including selection, quantities, address, on site contact, billing contact, rain plan, delivery date, event date and pick up date. Quotes will expire after 30 days of creation. To reserve inventory, a 35% deposit (unless an annual terms agreement is in place) and a signed rental agreement (“Order”) must be received. The remaining balance is due 7 days prior to the scheduled delivery date. Our standard rental period is 1 day. We may extend the rental window if needed; all items would be charged a minimum of 1.5x the standard rental amount depending on the number of days needed.

DEPOSITS/PAYMENTS:

A 35% deposit is required to reserve items. This deposit is non-refundable 60 days prior to the event. Final payment is due 7 days prior to delivery date, unless Customer has established payment terms contract with PEAK Event Services based on their business volume. We accept the following forms of payment: any major credit card or check/ACH. If paying by check, it must be received 1 week prior to delivery date. If additional charges are accrued due to order updates after final payment has been made, the new balance must be paid in full prior to delivery date. All specialty and custom orders require a non-refundable deposit and order needs to be paid in full prior to event. Final counts on specialty and custom orders must be submitted at least 14 days before delivery. If overpayment is made this will be credited back to the last form of payment once the delivery has been completed. Please allow 3-7 business days.

ORDERS/ORDER UPDATES:

Orders must be placed by 12pm for delivery the following day or additional rush fees will apply. Equipment added to your order for the same day, after business hours for the following day, or after delivery will be subject to additional emergency fees and will be placed on a secondary order. A credit will not be issued for any items that were unused or items turned away upon delivery.

ORDER EDITS:

We understand the nature of event details changing last-minute. To help us best prepare your order, we ask that no removals or date changes be made less than 2 days before your shipping date. Additional items may be added before shipping if inventory is available but will require a secondary order so the fulfillment team can reduce possible errors to our routes. Orders are routed, fulfilled, wrapped, staged, loaded and secured on trucks a minimum of 6am the day before delivery making removals impossible.

MINIMUM SPEND/DELIVERY/PICKUP & OTHER SERVICES:

There is a minimum order total that must be reached (excluding delivery charge) to receive delivery & pick-up of your order (*Minimums not applicable to Clients with approved net terms). Delivery & Pick-Up charge is quoted as a round-trip fee. Delivery/Pick-Up Charges are based on time and location of the delivery. Orders placed by individuals not connected to a venue, hotel, or job site must confirm drop off and pick up timing with their onsite event specialist. Normal Delivery Hours are 6:00 AM – 6:00 PM shortening these windows is always a higher fee as it complicates the routing of our fleet of trucks. Delivery & Pick-Up outside of our normal hours will incur additional charges such as Firm Time, Late Night or Holiday. A minimum of a 8 hour window peak season and 4 hour window off season is required to avoid additional charges.

Order Minimum: $750

Last Minute, Emergency and Specific Timing Rates:
Last Minute Order Additional Fee (Same Day/Next Business Day): $200
Specific/Firm Delivery Time: $250
Under 4 Hour Window (Off Season): $150
Holiday Specific Delivery or Pick Up (Including: New Years, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas): $500

Delivery locations must be within 100 feet of the accessible truck or additional labor fees will apply. It is the responsibility of the renter (Client) to inform Peak Event Services of potential delivery obstacles, such as driveways not accessible by a truck, narrow doorways, stairs or small elevators. Peak Event Services will not be responsible if equipment cannot be loaded onto a location due to obstacles.

All equipment must be returned to the place of delivery or additional labor fees will apply. If rental equipment cannot be located on-site, additional pickup fees will apply to send a secondary crew out for retrieval. Many of our Clients designate a rental location clearly separated out by vendor on site for pick up to ensure our drivers locate all items. When multiple vendors are on site it is Clients responsibility to clearly break equipment out for recovery since items may be similar among vendors contracted for the job.

For deliveries requiring transportation unique to our fleet, additional work equipment or excessive labor, job site charges will be calculated and entered as TBD in the Quote until site visits and logistics can be determined. Our team will meet with your production team to survey if the site is challenging (upstairs, excessive walk, accessibility, safety issues, etc.). These scenarios always require additional labor and prior planning. Last minute changes to the delivery plan must be approved in writing prior to shipping.

PRICING:

Order pricing is for one-day rental and do not include delivery, tax, damage waiver fee, sanitation. Setup and/or break-down charges are quoted separately. To reduce these costs Customers are also welcome to pick up at our locations in Woburn, MA, Stoughton, MA, and Middletown, RI. Please discuss with your Event Rental Consultant if items will fit in your vehicle when ordering. Extended rental charges will be incurred if items are not returned on dates contracted as we have this inventory contracted for other events.

Due to the current climate of global supply chain issues and inflation product variation and pricing are subject to change without notice. We make every effort to ensure a product’s quality and consistency throughout our product lines. However, due to model changes made by our

manufacturers some products may vary slightly from what is listed in the catalog, pricelist or website. We will make every effort to offer a substitute option should this occur unexpectedly.

INSTALLATION SERVICE:

Set-up, breakdown and other related on-site services are available with advance scheduling. Labor fees are quoted based upon the scope of the project. If labor for installation is scheduled, additional fees will be added if the space is not made available for set up or breakdown at the time scheduled, floor plans are not provided or changes are made on site. Floor plans must be provided at least 3 days prior to the delivery date to avoid additional labor charges.

DAMAGE WAIVER:

The Damage Waiver covers rental items that have minor damage due to accidental breakage and wear and tear. The customer is responsible for any missing or major damages to equipment. Damage Waiver fees are dependent upon products selected and range from 6.5% to 9% by product line and are non-refundable.

Minor Damage is defined as normal expected wear and tear on PEAK rental products.

  • Reasonable/Treatable stains on furniture and custom equipment that is remedied when processing inventory back in.

Major Damage leaves us in a position where we are unable to fulfill orders for Clients who have commit to our products. This is defined by the following:

  • Neglect of equipment.
    • Not using according to order instructions or manufacturer recommendations.
    • Leaving it outdoors unprotected under the elements leaving items broken, wet, muddy, sandy, or corroded due to salt air.
    • Items returned saturated with bodily fluid or makeup (vomit, blood, spray tan, etc).
    • Burn holes or wax found on equipment.
  • Unsecured items stolen from property.
  • Items ripped or torn excessively.
    • Chairs/Equipment returned with stickers or adhesive labels on them.

Product that has been damaged due to client neglect or miss-use (such as burn holes, candle wax, mold, weather, excessive saturation, staining or ripping/tearing) is considered major damage and will result in a replacement charge. All equipment must be repackaged in the same condition as it was received and protected from weather at all times. Furniture cannot be left near the sides of an open tent. PEAK Event Services does not provide tarps to cover products. Chairs cannot have stickers attached to it.

TROUBLESHOOTING UPON DELIVERY:

Should you have an issue before the event begins please contact our Sales Team. PEAK Event Services has 24/7 coverage to assist with troubleshooting. Any missing or damaged items must be reported with photos before the event begins in order to best assist you.

Linen Color Families: In textile manufacturing and processing, small color variations are considered normal due to many factors such as water PH levels, material, dye, chemicals, and machinery. We do regular quality control checks to ensure that products go out in a close color family. This is not considered as an item of damage or error.

CUSTOMER PICK UP (CPU) ORDERS:

We do not offer customer pick up for this product.

CANCELLATION:

Terms: Clients with approved net terms must provide notice of cancellation 48 hours prior to the delivery date or a 50% cancellation fee is assessed. Orders canceled the day before, day of, or at the time of delivery will incur a 100% cancellation fee as we are not able to rebook this product. Items on the agreed upon order may not be refused on site.

No Terms: Orders cancelled 60 days prior to the event will forfeit the 35% deposit. For orders cancelled 30 days prior to the event, a 50% cancellation fee will incur. Orders canceled 48 hours prior to the delivery date, the day before, day of, or at the time of delivery will incur a 100% cancellation fee. Items on the agreed upon order may not be refused on site.

Cancellation Fee Schedule:
61 day and more – No Cancellation Fee
30 – 60 Days – 35% Cancellation Fee
48 Hours – 30 Days – 50% Cancellation Fee
At the Time of Delivery – 48 Hours – 100% Cancellation Fee

MISSING GOODS:

All items rented are counted both out of our warehouses and back in per contract order number. Client is responsible for ensuring all PEAK property is returned on the date and time noted in this agreement. If any equipment is deemed missing upon the operational review, our team will reach out to coordinate the recovery of the missing property. Missing/lost property unable to be located by Client may result in the client being invoiced for the lost merchandise and/or other recovery related costs.

ACCEPTANCE:

This Agreement, which includes the most recent updates provided by Client. Any changes to the Agreement must be mutually agreed to by the parties in writing and will automatically incorporate these Terms and Conditions. Client has verified all quantities and details and has read, understands, and accepts all the terms and conditions of this Agreement.