The Rental Experience
How does the rental process work?
If you are interested in our products and would like more information about working with PEAK or placing an order, our team of experts will walk you through the process every step of the way! Please call 833-888-PEAK to learn more about our product and service offerings and how our team can help you create your next memorable event.
Who is my Event Rental Consultant?
You may speak to and work with any Event Rental Consultant. If you enjoyed working with a particular consultant you may reach out to them directly. If you call and need to change an order but your preferred consultant is not available, all members of the sales team have the ability to access and update your order.
How do I place a rental order with PEAK?
You can place an order with us by calling our main line at 833-888-PEAK (833-888-7325) and one of our Event Rental Consultants will be happy to assist you. For all tent inquiries, please call our Tent Sales Department main line at 781-503-2144.
You can also shop our website to request a quote for the items you’re interested in renting. After you submit a quote request, an Event Rental Consultant will follow up with you within 48-72 hours to confirm and place your order. Please note, submitting a quote on the website does not secure product, and we do ask if you’re looking to place an order for an event happening within 72 hours, to call our us directly at 833-888-PEAK.
How long is a rental period?
A rental period is 24 hours. Multi-day rentals are available for an additional charge. Please check with an Event Rental Consultant for item availability for multi-day rentals.
Do you have a delivery minimum?
Yes, we do have delivery minimums. Delivery minimums vary depending on the product lines you are renting, and the month and location of your event. Delivery minimums must be met by product subtotal and does not include labor, delivery, tax, or additional fees.
Why are there different minimums depending on what type product I am renting?
Some of our specialty products and our RESERVE furniture brand require special handling, care and labor, which incur additional costs. All tenting orders have separate terms, conditions and contracts.
What if I need to edit my order last minute?
Our trucks are routed and packed up to three days in advance, so we ask any order edits to be made 48 hours prior to delivery. Any order edits and/or additions made within 48 hours of delivery date are subject to a $200 order change fee.
How do we book a showroom appointment?
You can book a showroom appointment with us by calling our main line at 833-888-PEAK (833-888-7325). We have 6 convenient showroom locations for you to visit us at: Boston, MA, Stoughton, MA, Woburn, MA, Aquidneck Island, RI, Portsmouth, NH & Kennebunk, ME.
How do I prepare for a showroom appointment?
To prepare for your showroom appointment, we recommend visiting our website to view our products and coming up with an inspiration board and/or sharing your Pinterest board with us. Let your Event Rental Consultant know if there are specific products you’d like to see during your appointment so they can have them pulled for you.
Prior to your appointment, please provide your Event Rental Consultant with the below information:
— Event Date
— Event Location/ Venue
— Number of guests
— Start time of your event
— What other vendors are you working with? (Planner, Caterer, Florist, etc)
— Confirm if venue and/or caterer requires to handle the billing and manage the rental order
— Check with caterer/ venue prior to appointment to see what they provide for rentals and what they require client to rent for them
— Confirm with venue if they have any restrictions on furniture and/or delivery restrictions
— What size tables are you planning to use?
— What type of meal will be served? Plated, buffet, family style, etc.? Is anything preset?
— Please share any photos or links of inspiration.
How long are showroom appointments?
Showroom appointments generally last an hour. If you need a design consultation or larger scale appointment with multiple vendors, please reach out to an Event Rental Consultant to see if we can accommodate.